Samsung Galaxy won’t turn on

45 pts.
Tags:
samsung
Samsung Galaxy
I got a brand new Galaxy Express Prime Samsung a month ago.
I recently left it in my bag, which isn't handled very carefully. When I took it out, the screen wasn't broken. The phone looked fine. When I tried to turn it on, it showed me a flash of a white blob.
The blob had no exact shape, it was abstract. I couldn't see much exactly because this screen only came on for a split second, like a flicker, but only once.
The blob only shows up on the left side of the screen.
Every time I press the power button twice, it appears.
Over time, I found out that the blob moves and changes shape. By the end of the day, it's a different blob.
The alarm which I previously set on the phone still works so I suspect that this is a display problem.
I tried a soft reset and a hard reset. I tried taking the battery out. I tried opening the phone to see what's up on the inside, but I can't get the screws out. I tried plugging it into the computer, but it doesn't show up.
The LED light isn't blinking. No light blinks for that matter.
Now, after two day of not touching it, it doesn't even show the blob anymore. I think it might be dead but it doesn't charge.
I wouldn't have a big problem with it if I didn't need it but I need the pictures I took on this phone.
Please help, Thanks!

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Check out this link in the ATT forum for the problem you are having with this device.

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  • Subhendu Sen
    It is brand new, so why did you do several times experiment without get help from Samsung's authorized service center. Probably it is almost collapsed or a serious issue. You can contact the service center. Please link here for online help: https://www.att.com/devicehowto/tutorial.html#!/interactive/id/interactive_1500005900?make=Samsung&model=GalaxyExpressprime
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  • wintamwins
    I didn’t think that I could find online help with “white blob” at the official website.
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  • Subhendu Sen
    You may contact to an authorized Samsung service center and ask for help, assuming it is still under warranty/guarantee.
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  • ToddN2000
    Are you aware of any other things that may have happened like extreme temperatures? Has it been near any strong magnetic fields  or radio waves? These can damages a screen as well without showing any physical damage.
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  • wintamwins
    The temperature ranges from 50-70 degrees Fahrenheit. It was beside a calculator and a power bank.
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  • Kevin Beaver
    If it's brand new, I'd be returning it for another one.
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  • wintamwins
    I need the pictures on it.
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  • ToddN2000
    Are the pictures on the internal memory or a micro SD card? If on a SD card you can remove it and put into a new phone or use the adapter and put in the card reader of your computer if it has one to recover the pictures.
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  • wintamwins
    Ok, I’ll try that. Thank you.
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  • Subhendu Sen
    If you ever kept your pictures on cloud drive, you can easily get from there after repairing/replace this one.
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