Remote Desktop Services session busy error

125 pts.
Tags:
Remote Desktop Services
Windows Server 2008 R2
When we try to login to server 2008 we are getting error message "The task you are trying to do can't be completed because Remote Desktop Services it currently busy. Please try again in a few minutes. Other users should still be able to log on"
But we are unable to login with other users remotely getting stuck at "welcome screen".
We are unable to login directly to the server, it gets hanged, mouse and keyboard are not working.
We have to restart the server to resolve the issue.
Is there any other solution for this issue?


Software/Hardware used:
server 2008 r2

Answer Wiki

Thanks. We'll let you know when a new response is added.

Hey solution is here you can read out all about windows service remote desktop connection problem here
May be cause occur because of a deadlock situation that occurs between
the Csrss.exe process and some applications (for example, Microsoft
Excel or Microsoft Visio).
You can find out solution here
https://support.microsoft.com/en-us/kb/2661332

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  • KeenChan

    Good morning. Instead of restarting the RDP server, have you tried restarting the print spooler on the RDP server. It happened to our environment and restarting the print spooler helped.

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  • madhan32
    Thank you for your response.

    No, the thing is the server get hanged and no way to get into the server. The only way is to switch off and switch on the server. But once we do then all things are normal and it will be like for few days like 4 or 5 days and it is happening again. When I check the even viewer, it has even id  like 
    50 "The Rdp protocal copmponet x.224 detected an error in the protocal stream and has disconnected the client.

    56 "The Terminal server security layer detected an error in the protocal stream and has disconnected the client.

    1111 Terminal service- printers

    4005 Windows logon process has unexpectedly terminated

    5774 Netlogon. The dynamic registration of dns record failed

    7000 service control manager. the wsys service failed to start. the system cannot find the file specified

    7011 service control manager. A timeout (30000 milliseconds) was reached while waiting for the transaction response from the NlaSvc service.
    7011 service control manager. A timeout (30000 milliseconds) was reached while waiting for the transaction response from the WinRm service.
    7011 service control manager. A timeout (30000 milliseconds) was reached while waiting for the transaction response from the CryptSvc service.

    8194 VSS service error: Unexptected error querrying for the IVsswriter callback interface


    I will follow your steps to restart the printer spooler on the server because in the even viewer also there are events related to printers and it occurance is more.

    We have also given access to the server remotely outside our organisation with seperate login. It is through Fortigate 40C firewall.


    Please provide any suggestion to rectify this issue. 
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  • madhan32
    Moreover, this server is the domain controller and we have another admin login. When we try to login with this credential same error comes through remote session and if we login directly it shows the welcome screen and get hanged. At that the mouse and keyboard also not working and we have to turn off and on the server.
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