Redacted text after scanning PDF file

35 pts.
Tags:
PDF
Windows 7
After scanning my PDF file it was changed to HTM file type because I redacted SS numbers. I can't get it to display with any of browsers: IE, Foxfire, of Chrome. What to do?

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  • ToddN2000
    I assume you mean you scanned a file and saved it as a PDF. Then went in an edited the file to redact the SSN#'s. and saved it as an HTML file. Now do you meant the HTML document will not open in any browser or it won't display what has been redacted? What software did you use to redact the SSN#s? it may be that the file got corrupted somehow.
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  • jsmith7897

    No, I blacked out SSN#'s with a fiber tip on the hard copy first, then another person did a Scan from a Ricoh MP C6502, making it a .PDF file.  She then sent the scanned file to me as an email via her iphone.

    I then use my Windows Live Mail (Windows 7 PRO) to display the email.  It's now an .htm file, I double click on the file and it doesn't display the file.  Why not?

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  • ToddN2000
    Did she by chance cut and paste the file image into the body of the email or send it as a separate attachment? I would check the file extension. It might be that it does not recognize the HTM when it probably should have been HTML. You could try renaming it and see if it will open in one of the browsers.
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  • jsmith7897
    No cut and paste was done. Renamed file to.html --won't accept new name;  anyone got any other suggestions? I guess I'll have to fax the scanned file.
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  • Subhendu Sen
    If the file does not allow to rename, then probably it is in read-only mode. Check file permissions.
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  • jsmith7897

    I have 'ATT00001" -2 versions now:  .htm, and.pdf and neither can be read, not exactly sure what the file is about, but at this point I don't care because I found the problem.  In trying to solve issue, I downloaded a new version -Acrobat Reader DC but that didn't solve problem.  But after I coincidently rebooted my laptop, I was then able to see the redacted file.  So, although there is no instruction for this download to reboot, one should reboot.  Issue solved!


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  • ToddN2000
    @jsmith7897: The ATT00001 is a file generated as an attachment by Microsoft Outlook or Microsoft Exchange Server. The name ATT00001 is a generic file name and is often seen in .htm, .dat, and other extensions when there is some sort of compatibility issue involving the sender and recipient's Microsoft email program settings.
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