SORRY I HAVE AMENDED MY QUESTION
have reconnected an orphaned mailbox to a new user called Bob Lee. When anyone tries to email the new user with autocomplete enabled it is showing the original mailbox owner ‘Jane Dell’ in brackets eg Bob Lee <JaneD>.
All the other contacts that we email show up as eg John Smith <JonhS> which is correct
I have searched everywhere but have not found an answer why this is happening.
I would appreciate any assistance
The autocomplete will recognize the old users’ email address as belonging to the old user. When they start to type the name of the new user and the autocomplete finishes it they need to delete that entry and let the autocomplete create a new one. They will retype the new name and it will then resolve with the GAL without the old information. Is there a magic wand to fix this for all users with the old information in their autocomplete? Unfortunately no, all you can do is educate the users in what they each need to do to resolve this.