Reasons for trends for which companies use technological tools

5 pts.
Tags:
CRM
information technology
What explains the trends for companies to use technological tools, such as CRM tools? For example: Due to imitation of rivals, changing nature of technology or build up on existing capabilities.


Software/Hardware used:
crm
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  • TheRealRaven
    Usually it's things like "IMITATION OF RIVALS, CHANGING NATURE OF TECHNOLOGY , BUILD UP ON EXISTING CAPABILITIES, etc."

    This doesn't seem to state a technical problem that we can help find a solution for. Is there a technical problem in your question?
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  • Subhendu Sen
    As you specially mentioned, "crm tools", are you using now! From where you got this query. Is there any technical resolution or just for know-how. Please come back with more clear views.
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