Hello, I am just wondering if anyone knows of some software available for IT departments, that say is accessible to users through a company intranet site where a user can go in and log an issue or problem with their system which goes into a database, then once the issue is resolved the user can go in a close out their issue. It doesn't necessarily have to be accessed through the intranet site some sort of small desktop application would work as well. But once they log an issue, they can go and check the status of it, it would help IT departments track and keep an eye on issues or common issues, it would help management monitor the IT department and it will help users giving them the assurance that their issue is being resolved and they an close the issue once it is resolved. My company only has about 50 employees so it doesn't have to be anything huge. Any ideas? Or does something like this exist?
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