Productivity for outbound sales area

15 pts.
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Sales
Occupancy is relevant for inbound, what will it be for a pure outbound sales area? Is it just called productivity and then based on sign on time and right party contacts?
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  • AndreaF
    If this is a technical question, I am not seeing it......
    11,330 pointsBadges:
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  • Daleen1
    It is contact centre measurement question
    15 pointsBadges:
    report

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