Printer is not working

My printer doesn't seem to be working. What should I do?

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The steps below are listed in order of complexity. Many printer issues can be resolved in a couple simple steps.

Restart your computer. A fresh start forces the computer to check and re-connect files and programs after installing updates or reconnecting your printer.

Try printing from a different browser. If you’re using Safari, for instance, try a test print from Chrome.

If printing works on the second browser, then check that java is enabled and your pop-up blocker is turned off. You’ll also want to clear your cache and cookies.

If you’re still experiencing issues with your printer, please check the following

Hardware issues:

Check the printer wires and USB cable to be sure that the printer is plugged in, turned on, and connected to your computer.

Check that the paper is installed correctly. It needs to be situated so that the end of the paper is rolling out from under, and not over the top of the roll.

Check you’re using 80mm thermal paper.

Make sure that the printer actually works by performing this Feed test.

Check that the printer is plugged directly into the computer you’re using. Receipt printers cannot be shared.

Software issues:

Close software programs that use USB ports (like iTunes).

Temporarily disable any antivirus or spyware programs running in the background.

Open your print settings, and verify your printer is set as the default printer.

Check that you have the latest Java version installed at, and that Java is enabled for your browser.

Try using a different browser.

Discuss This Question: 5  Replies

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  • Harisheldon
    You need to be just a bit more specific than, "printer not working". What error code are you getting, what are the symptoms? Tell us more detail.
    12,915 pointsBadges:
  • carlosdl
    With such a vague description, there is not much we can suggest.

    • Make sure that the USB cable is connected correctly on both ends (printer and computer).
    • Make sure that the power cable is connected correctly.
    • Make sure that it is turned on.
    • Try to print from different programs, not only one.
    • Review the devices configuration section in the control pane to confirm if you have the proper driver and if the device is recognized correctly.

    If all of this fails, take to a repair shop, or consider buying a new one.
    85,905 pointsBadges:
  • Subhendu Sen
    If all connections USB / LPT and if it is on, then suspects that, might be hardware problems. Contact an expert regarding this issue.
    142,670 pointsBadges:
  • jinteik
    Fastest way is to get a new printer.
    18,995 pointsBadges:
  • ToddN2000
    What operating system is your computer using and what type of connection to your printer? Is it USB or wireless? Do you have a wireless network (Wi-Fi) set up at your location?
    136,500 pointsBadges:

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