Phone, email, chat, reporting, single simple choice?

5 pts.
Tags:
Cisco
CRM
SAP
A client has hired me to help them find a reporting solution for their inbound and outbound phone, email, chat and custom machine chat solution. This is not my area but as I am already onboard and know them well they asked me to help them. The initial group is small, maybe 10 users, but with potential to grow, particularly if their machine service organization signs on. The group that has hired me is the US Inc of their larger worldwide enterprise. They currently have Cisco phones and Verizon cell phones,  Live chat software, and use outlook as their email interface. They operate an SAP CRM module for sales but that CRM is not integrated into the phone system and only marginally on the email and chat and their machine chat. I have looked at phone reporting systems like ISI and @comm, as well telephony systems like Five9, and talkdesk but these solutions are either too limited (phone only) or require porting of the phone and can't handle mobile well, or don't do email.  Is there a reporting only solution (to get them started at least) that might encompass their needs without requiring the over taxed staff to complete a several steps but act seamlessly ? thank you, pointing me in any sort of direction closer would be greatly appreciated. Sincerely Lyndon Foster, LMF Biosciences
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  • Subhendu Sen
    Before recruiting the company did not perform an interview with you! It is not so easy as you described here. Better ask for help from a renowned consultancy persons who deal on this matter.
    140,850 pointsBadges:
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