Laptop will not allow me to login

5 pts.
Tags:
Login
Password
My laptop will not allow me to login (even with the correct password), nor will it allow our administrator log into the computer.


Software/Hardware used:
Endpoint Security
1

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I am assuming the password is not a BIOS password but the initial login password. Make sure you are trying to login under the correct user ID. If this is in an office environment, your system admin should have the tools to reset the password for you if it was forgotten. From experience with users in the past I tell them never change their password on a Friday. The reason is they will sometimes forget it over the weekend if they are not forced to use it right away for a few days.

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  • ToddN2000
    Are you getting any error messages when trying to log in or does the system just hang? It may be possible that there was a bad update causing your boot up process. You could try booting up in safe mode and going back to a restore point if all else fails
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