I am so glad I found this site. here's my situation: I am a service technician for a local telcom provider, on the business applications side, and have had been working with basic installation and troubleshooting of DSL service and simple modem/router configuration for very small networks. Now, our company is changing focus to include actual installation and administration of LAN,PTP, VoIP and VLAN applications, and they want the techs trained ASAP. So, at the end of this month, I am being sent to a 1 week CCNA bootcamp with cert test at the end. I understand that most people with my level of experience usually start out taking the actual prep courses, but, well, this is pretty much a ,"suprise we want you to attend this class and pass the exam," type of thing. So, I have been searching Amazon.com for the best books to get, and a co-worker who has actually been taking the prep courses has given me his copy of "CCNA Fast Pass"(3rd edition) to study, and he also recommended getting a copy of "Exam Cram-CCNA". Would you also recommend these books? I'm starting from the beginning on this. I want to learn as much as I can. Also, what hands on experience should I be looking for to help me see what I am learning about in action(I comprehend more when I can see it working)? Are there any free labs or simulators available anywhere(free because I really can't afford to pay for them, and it is doubtful that my company would reimburse me for any money I spend getting ready for this.) Please, can you point me to the best resources(i-net/books/video) to help me at least prepare for this boot camp? Thanks in advance for your help.