Over Lapping Letters when printing reports from AS/400 on Windows 7 Machines

55 pts.
Tags:
AS 400
AS/400 administration
AS/400 jobs
AS/400 printing
IBM iSeries
iSeries
Windows 7
Whenever I print a Purchase order report from AS/400 to any printer it prints the letters out on top of each other. When I switch to an XP machine and print with the same user, and same printers it prints normally. I have done the printer set up and mimicked the settings on the XP machine. I did the same with Page setup. I copied over the fonts from the XP machines and installed them, but that didn't help either. I have tried to have a different user print the reports and still the same thing. I tried a different Out queue and that didn't help. I need help to try and figure this out.


Software/Hardware used:
Windows 7, IBM iSeries
1

Answer Wiki

Thanks. We'll let you know when a new response is added.

You might have a corrupt font file.. Take a look at this YouTube video on how to fix it. Basically you are just copying all the Win7 font and replacing them to ‘fix’ any font that may be corrupted.

He provide a link to the FONT FILE

Discuss This Question: 12  Replies

 
There was an error processing your information. Please try again later.
Thanks. We'll let you know when a new response is added.
Send me notifications when members answer or reply to this question.
  • ToddN2000
    Are these printers set up as a network printer or a Client Access printer? There may be some some tweaking needed. you may want to check out the Workstation Customizing Object

    If using client access, what version are you running?
    134,780 pointsBadges:
    report
  • HToKC2018
    I tried both network printers and Client Access printers. Both had the same result when printing on Windows 7. 
    We are using Version 5.8 it seems. 
    55 pointsBadges:
    report
  • ToddN2000
    Sounds like you tried everything I would have suggested..Is this just a standard report or a custom form overlay for your PO? The only other thing I can think of is maybe the font being used is not supported by the printer in question and is changing to a default.
    134,780 pointsBadges:
    report
  • HToKC2018
    It is a custom report that corporate made for us from what I've been told. I've contacted corporate, but they are just as lost as I am.

    The same printer works fine with XP but when you print from windows 7 it overlaps the text. They both have the same font selected, and I made sure to install all the font from XP to Windows 7.
    55 pointsBadges:
    report
  • mmanley
    We have this problem regularly with some printers. Changing drivers is the first attempt the problem, but in some cases we've had to change the printers to network printers, so that no PC printer drivers are involved. This can still be a problem if the AS/400 doesn't support the type printer you're printing to. We never had this problem with XP or Windows 2000 PC's, but have it now with Windows 7 and 10.
    470 pointsBadges:
    report
  • HToKC2018
    I am glad that I am not going crazy then. I've tried changing drivers but with no success. I can't use the XP drivers, and I haven't been able to get other drivers to work when switching the installed drivers. It is a local printer, so I will probably try and change it to a network printer and see if that fixes the issue. Thank you.
    55 pointsBadges:
    report
  • WoodEngineer
    We have had similar problems. In our case the reason was printing outside the margins of the laser printer. In that case, the AS/400 would adjust the print which caused some text to print on top of other text. Check the spool files on your AS/400 screen to see if this might be the case.
    8,225 pointsBadges:
    report
  • HToKC2018
    @WoodEngineer Thank you. I will check into this and see if this might be the issue as well. Thank you for the advice.
    55 pointsBadges:
    report
  • ToddN2000
    Went back and was reading this again...Let me see if I understand you current set up.

    You have an AS/400 (I-Series or other model) creating a spool file.
    This file goes to a specific OUTQ for printing. 

    How is this printer started for processing and from what PC and OS? If both computer are used to do this, do they create the same OUTQ name so it can be shared?

    I'm just trying to figure out a missing piece and that is why there is a need for both OS's  Win7 & WinXP.

    If it's a client access printer it should be attached to one pc or the other and started by that pc's OS.

    Is the spool file created by the AS/400 being moved to a different outq than the one it is originally created in to physically print it?
    134,780 pointsBadges:
    report
  • HToKC2018
    iSeries emulator residing on a Windows 7 machine. When the Win7 Machine prints to the local printer or the network printer, the then the letters come out overlapping. When I print from an XP machine to the same local or network printer then it comes out looking correct.
    55 pointsBadges:
    report
  • azohawk
    @ToddN2000, it sounds like they are using Client Access Printer Emulation (otherwise, the PC OS wouldn't matter). I don't have Client Access on my PC anymore.

    I used to have a similar issue when printing PDF files from my PC to a printer, but it was long enough ago that I don't recall what we had to do to resolve it. Seems like it was a setting either with the printer or in Windows itself. But it was a simple flag (on/off), but burried in the configurations.

    4,055 pointsBadges:
    report
  • ToddN2000
    @HToKC2018: You may want to check out this link to make sure everything looks ok .. 

    Configuring a PC5250 Printer Session


    @azohawk: Yes same issue here but no longer have access to those old OS's or a printer to test it out. Currently running Win 10 and only have IP address network cable printers nothing via client access any longer. If I can find anything in my old noted I'll post it back here. 
    134,780 pointsBadges:
    report

Forgot Password

No problem! Submit your e-mail address below. We'll send you an e-mail containing your password.

Your password has been sent to:

To follow this tag...

There was an error processing your information. Please try again later.

Thanks! We'll email you when relevant content is added and updated.

Following

Share this item with your network: