Outlook 2010 error message: Cannot display the folder

15 pts.
Tags:
Microsoft Outlook
Microsoft Outlook error messages
A users get the message in Outlook 2010 “Cannot display the folder. There is not enough free memory to run this program” or “Cannot Expand The Folder” I have done all the technical, repair, recreate profile, recreate OST but he still gets the error. Need a fix for this user. HELP.

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The most common reasons and corresponding fixes for the issue are described below:

As the message suggests the problem occurs because of insufficient memory to display the folder.
This may happen because of:
•    Customizations done to the folder view
•    Installed Add-ins and applications
•    Business Contact Manager for Outlook etc.

In such situation you need to edit the ‘SharedMemMaxSize’.

To do so follow given steps:
1.    Close Outlook.
2.    Go to Start> Run.
3.    Open registry editor  regedit, click OK.
4.    Go to the below Location and select the following registry subkey:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Messaging Subsystem
5.    Go to Edit> New> DWORD Value. Then, type SharedMemMaxSize.
6.    Click Enter
7.    Right click to modify the SharedMemMaxSize entry
8.    Enter 300000 in the Value data box. Then Click OK.
9.    select the subkey:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Messaging Subsystem\Applications\Outlook
10.    Go to Edit > New> DWORD Value. Then, type SharedMemMaxSize
11.    Click Enter
12.    Enter 300000 in the Value data box. Then Click OK.
13.    Finally close all open windows.

The above can also occur if you have lots of cached public folders. In such case try out the steps given at link: http://support.microsoft.com/kb/2494570

Discuss This Question: 3  Replies

 
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  • delpurr
    Hello. I looked into my registry and there is no HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Messaging Subsystem\Applications\Outlook. There is only HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Messaging Subsystem\MAPI

    I am using MS Outlook 2010.

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  • ToddN2000
    @delpurr: What problems are you having that made you look into the registry?
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  • Subhendu Sen
    It is necessary to delete some unnecessary files/applications/ programs in C drive. Basically this message can be shown when there is not enough space in the driver where the application is installed.
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