Outlook Inbox SubFolders

15 pts.
BlackBerry email
BlackBerry Enterprise Server
Microsoft Outlook
Microsoft Outlook 2003
Outlook Mobile Access
I have outlook auto sort my emails, will blackberry enterprise server do this? The subfolders are there but no emails.

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The Bes server scans the inbox for new e-mails.
If you have a rule on the inbox that moves mails out of the inbox then the mails will never appear on your blackberry as they never appear in your inbox.

Changing hide filed messages will not help either (set Hide filed messages back to yes)..

If you do not have access to your bes server then you can do the following from your blackberry device.

Go into
Email Settings
Select the button to the left of your scroll wheel. (so do not click the scroll wheel).
Select Folder “Folder Redirection”
Expand your mailbox
and put a tick on all the folders where you have rules moving them from out of your inbox.

So that you can see messages that are subfolders to your to your Outlook Inbox, make sure on the BlackBerry that you go into messages > Options > Email Settings > Press for Menu and choose Folder Redirection. Expand the plus next to Mailbox – Name. Go down to Inbox and expand plus next to Inbox (menu > select Expand. Now, make sure that any subfolder that you want the messages to appear on the BlackBerry are checked. Then save the settings. Messages that are automatically redirected to subfolders that are not .pst files will appear on the BlackBerry.

Discuss This Question: 4  Replies

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  • Merls1120
    I will have our IT dept check the parameters. I am not looking for old emails but recent. example - Tom sends me an email this morning, Outlook buts it automatically into the folder "Tom", Blackberry doesn't alert or show any email. If the email goes to the Outlook "Inbox" I get it on my Blackberry.
    15 pointsBadges:
  • Docutechdoug
    On the BlackBerry phone, go into Messages, Options, General Options, and see if Hide Filed Messages is set to Yes or No. I suspect it's currently set to Yes, so it's hiding the messages once they're moved/filed to the subfolder. Try changing it to No.
    205 pointsBadges:
  • Parivesh786
    office 2007 outlook the lapi shutdown and opsn outlook so outlook inbox not show bt black barry phone show inbox so what issue and resolved the issue
    20 pointsBadges:
  • NickySabet
    I have done this and it works on new messages. How about older messages? when you run the rule, you can run it on existing messages in your Inbox, yet I do not see the older messages and only the new messges show up. Can anyone help? Thanks
    10 pointsBadges:

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