Outlook 2007 send/receive shuts down computer

5 pts.
Microsoft Outlook 2007
Outlook 2007 error messages
Outlook Crashes
Outlook send/receive
Vista 64-bit
If I leave my laptop off for a few days and the messages start piling up, whenever I start Outlook send/receve it shuts down the computer. A dialog box flashes up saying something like "cmd.exe error. The application failed to initialize properly and will be terminated." In the past, I could usually resolve it by trying again and again. Now it seems to be the exactly same thing every time I try. I've tried starting Outlook in safe mode but it does the same thing. I can start Outlook offline no problem, but as soon as I send/receive, the same crash happens. I'm running Vista 64, if that matters.... Any ideas? Do I need to re-install Outlook? If so, can I do that without losing my folders, .pst files, etc.? Any help would be greatly appreciated! LB

Software/Hardware used:
HP Pavillion laptop, Vista 64

Answer Wiki

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It could be a profile issues. I would start by recreating out Outlook Profile. I asssume you are not using an Exchange Server and using POP3 / IMAP instead. In which case, I would do as follows:

1. Take a Backup of all my Mail by either copying the PST File to another location or using the File | Import Export utility to Export all my mail data to a PST file.

2. Go to Start | Control Panel and Double Click on the Mail Icon

3. Click Show Profiles – (Don’t delete the exisiting profile. Lets create a new one first and see if it works)

4. Click Add and give it a new profile name. Go through the wizard and create a new pop3/imap profile. You need your Outlook account settings for this including passwords and mail server addresses.

5. Once you have completed this, you will go back to the General Tab of the Mail Setup. At the bottom, select the new profile to launch Outlook with.

6. Test the Send and Receive now and let us know if it works.

7. If it does, you may have to rename your NK2 file to the new profile name which is located in C:\Documents and Settings\<i>your username</i>\Application Data\Microsoft\Outlook. The NK2 file stores a list of cached email addresses which you use when typing in someone’s email address in the To: bar. It trie to autocomplete the email address for you. A very useful thing indeed. But first backup the old NK2 file and then rename to match your profile name you selected in point 4. above.

You should be ok now. If not, perhaps you might need to re-install Outlook but then at least you have your PST backup with you as per the above.

Hope this helps

Kind regards


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  • ITAddict
    I assume you are getting mail from the internet and not from an Exchange Server. If, so, have you tried downloading headers only?
    875 pointsBadges:
  • Rwade1119
    You might want to go to Windows 7 instead of Vista. Other than that, have you tried reinstalling Outlook? Have you got all the current updates on Windows? On Office 2007? Sometimes reinstalling can help, especially if you have some missing or corrupt executable or DLL file.
    295 pointsBadges:
  • Brijesh

    I hope the article How to troubleshoot performance issues in Outlook 2007 guides you with sufficient information.
    14,450 pointsBadges:

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