Outlook 2007 can’t delete from deleted items

25 pts.
.PST files
Deleted Items Folder
Microsoft Outlook
Microsoft Outlook 2007
Microsoft Windows XP
Some time ago, I was checking my email when we had a brief but sudden power outage. This totally screwed up Outlook 2007. I was in the process of emptying out my Junk mail when it happened. After the power came back on, I went back to my email and the junk mail that I was deleting was in the deleted items folder but Outlook would not let me delete it!! I somehow created a secondary folder in the deleted items folder and was able to transfer those undeletable emails to isolate them. At least that way, I could kind of control new junk and deleted items in the Deleted items folder. Until today when the blasted power went out again for just a few seconds. Now, I can't delete anything from my Deleted Items folder!!! I am running Outlook 2007, WinXP. I ran a 'repair' from the Office installation disc and it ran smoothly. I re-booted, but still cannot delete these blasted items!! I went looking for the scanpst.exe file to run but can't find it anywhere on my computer (thought that my Office repair would have re-installed it). I copied my .pst files to a folder on my desktop to 'backup' my emails, but I don't know what the heck I'm doing and I'm so tired of searching the internet until I found this site. Can anyone please help me? Thank you very much, Sue

Answer Wiki

Thanks. We'll let you know when a new response is added.

Have you tried to delete them in safe mode?

To start outlook in safe mode go to start -> Run, then type: outlook /safe


As it happens I JUST had this exact same issue with someone yesterday. However the person I was working with had an exchange account and I could delete the items using mfcmapi. That was the only thing that worked. Have you done a repair of your pst? scanpst is one option.

Discuss This Question: 3  Replies

There was an error processing your information. Please try again later.
Thanks. We'll let you know when a new response is added.
Send me notifications when members answer or reply to this question.
  • Lcramer53
    That doesn't work to go to Run and type outlook/safe, it says that it can't find 'outlook/safe'. Maybe if I just re-boot in safe mode?
    25 pointsBadges:
  • carlosdl
    It is: outlook<space>/safe
    85,430 pointsBadges:
  • Lcramer53
    Thanks for the clarification, I didn't see the <space> there. Anyway, that didn't work. Since then, I found my scnpst.exe file and ran that successfully, twice, did a hard re-boot and tried again to delete, still had problems. At this point, I honestly don't know what else I've done after that, but whatever the heck I did, I was able to delete
    of the messages that were in that folder. However, there is a sub-folder in the Deleted Items from last year when during deleting messages we had another sudden power outage and the same thing happened. Somehow I was able to move all of those undeletable emails into a new folder, but could not delete them and STILL cannot delete them nor move them. Any more ideas or help? Please.
    25 pointsBadges:

Forgot Password

No problem! Submit your e-mail address below. We'll send you an e-mail containing your password.

Your password has been sent to:

To follow this tag...

There was an error processing your information. Please try again later.

Thanks! We'll email you when relevant content is added and updated.


Share this item with your network: