Outlook 2007: Calendar appointments do not match on manager/admin’s views.

25 pts.
Microsoft Outlook
Microsoft Outlook 2007
Outlook 2007 Appointments
Outlook 2007 calendar
Outlook 2007 configuration
Outlook 2007 Meeting
Outlook Delegates
The manager has appointments scheduled on his calendar, but the admin's calender view does not reflect the existing or new appointments. when she adds a new appointment it does not show on the managers calendar. None of the settings were changed on either computer and this has happened once before. In order to fix this last time we deleted the admin from the delegates list and disabled/re-enabled Cache mode. We had to repeat the process before the problem was resolved, but we do not want to keep doing this. Does anybody know what might be causing this, and more importantly, do you know how to fix it permanently? Thank you Roll2009

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Sounds like a syncronization issue. What version of Exchange are you connecting to? Outlook 2007 will try to find and utilize the CAS server in Exchange 2007 for its free/busy info. If you are connected to Exchange 2003 then it will have to utilize the schedule+/free busy public folder instead. Check your synch issues folder in Outlook. See if there are local or server failures listed in there. That will help you find the source of the problem. When I migrated our organization from Exchange 2003 to Exchange 2007 I had to resolve issues with the public folders and the schedule+/free busy folder which was not being replicated to my exchange 2007 environment. Sounds like you may need to get your exchange admin involved in helping resolve this.

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  • Technochic
    Have you applied all microsoft updates and service packs for office 2007 to both computers?
    57,010 pointsBadges:
  • Roll2009
    Yes, both systems are up to date. Disabling Cache mode seems to have done the trick, but I really want to find a permanent solution. thanks
    25 pointsBadges:
  • Roll2009
    Thanks, I'll pass this on to the admin. The strange thing is that it's only one out of several in our environment.
    25 pointsBadges:

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