Outlook 2003 Email stuck in Outbox only when in Cached Mode

20 pts.
Microsoft Exchange 2003
Microsoft Outlook
Microsoft Outlook 2003
Microsoft Outlook error messages
Microsoft Windows Server 2003
Microsoft Windows XP
have now 2 computers/users who get emails stuck in their Outboxes when they are in cached mode. They have been in cached mode for quite some time so it is not like I just changed something. Users are both using laptops with Windows XP Professional SP2 Exchange Server is running Win2003 Server, Exchange 2003, SP2 Both laptops have Symantec Endpoint Protection I have tried/checked the following: 1. The users opened the messages in the outbox - Nope, all emails have dates/times. I even tried freshly sent emails, still stuck. 2. User is working offline. Nope. The user is connected. When F9 is pressed to send/receive it goes through the motions, but does not send the emails out. 3. Try another mail profile. I created a new mail profile and it performs the same way. 4.Setup the user on another computer and it works fine. Any idea what could have happened to this user's email and how to fix it without havingto create a new Windows Profile (which is very painful since there are alot of personalizations to the user's desktop, etc.).

Answer Wiki

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Given that it works fine on a different computer I would look at and compare service pack levels of the Outlook application, com add-ins, service pack levels of the OS etc. On the problem computer search for and delete the existing ost and let outlook create a new one.

Try this…

With Outlook open, go to Tools > Options > Mail Setup. Check “Send immediately when connected”.

Click on the Send/Receive button on Mail Setup General tab. Make sure both options “Include this group in Send/Receive” are checked. Make sure that your account is included in the Group to send.

Just another thing to check. Does this happen when your client starts Outlook in safe mode?
Click the Start button and type this in the Open box field. Please add the quotes.

“C:\Program Files\Microsoft Office\OFFICE11\Outlook.exe” /safe

If that works check your addins:
In Outlook click Tools ~ Options ~ Other ~ Advanced Options ~ Addin Manager.
Uncheck all and restart Outlook. If things work normal, check each addin one by one and restart to see which one is causing the problem.

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  • Technochic
    What service pack level is their outlook on?
    57,010 pointsBadges:

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