Outbound call centre staffing calculator

5 pts.
Tags:
Call Center
IT staffing
We get around 300 leads per hour through form fills on the website. We need to call these leads within 30 minutes, how do I calculate how many agents I need to do this If say I need to reach out to them within 10 minutes or 15 minutes? The AHT is 3 minutes per call.

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Try using one of the many online call center calculators.

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