Our facility uses Office 2003 with a couple of 07 installations for testing

5 pts.
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Office 2003
XML
Greetings, Our facility uses Office 2003 with a couple of 07 installations for testing.  We occasionally receive Word 07 documents in .docx format which we cannot open using either 03 or 07.  Error message is: "The Office Open XML file *.docx cannot be opened because there are problems with the contents."  Pressing the Details button reveals: "Microsoft Office cannot open this file because the .zip archive file is an unsupported version." (The documents have not been sent in zipped format as far as I can tell) Attempting to have Word 07 repair the document fails.  Trying web-found suggestions regarding selecting the document and choosing Open and Repair or Recover Text From Any File fail also.
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Check if your antivirus is corrupting the docx file. Temporarily disable one antivirus program and test.


If doesn’t work, then try Word Repair Toolbox: https://www.docxrepairtoolbox.com/

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  • ToddN2000
    The files created on Office 2007 would have to be saved as an earlier version of the Office software to open them. I believe the compatibility patch that would also resolve the issue. PATCH
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