other (unwanted ) users on my account?

30 pts.
delete hacker
Remote access
I have a HP laptop someone cleaned out" and gave to me when my own crashed. I thought i was the only user and have given no one my password. But I noticed on my GMAIL account under "Recent Activity," a user had logged in from NY although all my log-ins previously had been from my town in Maryland. I sent the IP address to a friend at Trustwave who said it was something like an internet cafe in Brooklyn. Since then I have noticed there is always another user on my GMail account. It has a local address, as if it a user on my network. I do not know how to get rid of this. I sign them off, then change the password, and they are back immediately. Nothing gets rid of them. I have tried to disable all Remote access and they undo the disable keys. They have locked me out of files and even when i go to regedit and try to delete keys like HomeGroup or REmote Desktop or Remote Assistance as possible vulnerable points, they have somehow made them not delet-able. I even forfeited all my files and did a complete System Restore on the computer, but still it persists. Can you help?

Software/Hardware used:
used malwarebytes but it failed as my os is windows 7.

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Try chrome and disable all extensions until lockout stops Once stopped it can be enabled one at a time as needed


Thanks- I will try Chrome– sorry to say I am a novice and do not know where to disable  extensions. Could you kindly explain?


thanks. Kim

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  • Genderhayes
    Block unwanted users all I have to say
    10,730 pointsBadges:
  • klouth

    you mean add-ons....have done that,  thanks.


    30 pointsBadges:
  • ToddN2000
    I'd be questioning who cleaned out the laptop and gave it to you. Sounds like it was not totally clean. Did they just delete file and maybe leave a trojan, keylogger or other malware? Did they do a new installation of the OS? Is your wi-fi network secured and password protected? You may want to change your G-mail account information from another secure PC. If your laptop has a keylogger when you change it they will know and have your new information.
    134,720 pointsBadges:
  • bhannah
    I would have to agree with ToddN2000's thoughts. It does sound like a keylogger virus / rootkit is still running hidden on the system. If you are storing the login information to your accounts on this system. then all you are doing is passing this information on to who ever is accessing the accounts through the malware. I also find that it is a little odd that malwarebytes will not install to your system. Malwarebytes does not really care what the system is, if it is current. It does care about legacy systems and will not install, That is another reason why I suspect malware on the system.
    4,590 pointsBadges:
  • Genderhayes
    Simply drag the extension icons next to the address bar to arrange them on the browser toolbar more expand extension icons area by clicking the right border of the address bar drag to left to hide xtra extensions extend the address bar by dragging it right border to the right click the button next to the Chrome menu to see xtra extensions
    10,730 pointsBadges:
  • Harisheldon
    Have you turned on your firewall?  Also, think about purchasing some software to help with the built in firewall.  When you are not using your laptop on the Internet, I would highly suggest you turn off the WI-Fi so that you are not used as a hotspot.
    12,915 pointsBadges:

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