One user with Multiple mail boxes.

25 pts.
Mailbox management
Microsoft Exchange
Microsoft Outlook
Hi all, i am a newbie at outlook and exchange so some advice will be much appreciated. Here is my issue, we have a secretary (Jane) that has 2 roles. 1: Being a secretary ( 2: Customer service ( Currently we are on SBS with exchange server. Jane has a workstation with outlook 2003. When jane logs into her workstation she will login as Jane, thus outlook profile would be Jane. I would like to have on the same outlook screen Customer_service. THE Important thing is when she REPLIES as Customer service, the reply would go ONLY to the CURTOMER_SERVICE outbox. . Can anyone advice?? thanks

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You need to set up a separate MAPI profile in Outlook under Jane’s user context for the customer service account and configure Outlook so that it prompts for the profile to open when launched. Jane will also require permission to the customer service mailbox granted in Active Directory. Once this is all configured accordingly, Jane can easily switch between profiles simply by closing Outlook and opening it again and selecting the alternate account.

To prevent from needlessly switching between profiles, the customer service mailbox can be added to her profile so that she can see its contents but she must understand that replying to messages in the customer service mailbox while she is logged on to her own Outlook profile will result in those messages being retained in her own sent folder. Now there is nothing preventing her from moving the replies from her sent folder to the sent customer service sent folder but it relies on her rememering to do so which will likely favor inconsistent results.

Lastly, Outlook Web Access is installed by default, so she can check the customer service account using its credentials or hers, provided she has permission to the mailbox in AD. This will prevent her from having to switch Outlook profiles. Of course, these options are not mutually exclusive. You can implement both and this way, she has options to choose from.

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  • Kervs
    Hi Wrobinson Thanks for answering my question :) I wished it was somehow possible to to control the profile on the fly without having to shutdown outlook and restarting it under a different profile, it kinda stops the work flow, but having outlook on and outlook web access on Firefox was the best solution to the problem but not the ultimate solution (if you know what i mean). Many thanks for giving me the solution to this problem.
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