No content when received email from Lotus Notes user

15 pts.
Tags:
Lotus Notes
Microsoft Outlook
My colleague is using Outlook 2010 and got Blank content from a Lotus Notes user. However I'm using Outlook 2007 but can see content 100%. Please advise how to check and fix problem on my Colleague's PC?
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  • Subhendu Sen
    What is the type of email account there pop/ imap/ exchange ! You can try to open OL2010 in safe & if it runs as expected, probably it is necessary ti disable some add-ins in OL 2010. However, more details are required.
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  • monster300
    hi, Subhendu Sen

    We using POP email. As checked in Safe mode, the same email still no content.  One more additional information, i asked Lotus note user to changed format to HTML then problem gone. 

    However, there are many people using Lotus note in Japan. I could not ask everyone to change to HTML.  Since my OL2007 have no such issue, i think there should be some way to fixed issue on my friends OL2010. 

    Please help
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  • Subhendu Sen
    Though we are not there, so it is not possible to detect what the actual problem is there. Just guessing, If it works in safe mode, have you tried to disable add-ins ! For manage add-ins, please navigate here: https://support.office.com/en-us/article/View-manage-and-install-add-ins-in-Office-programs-16278816-1948-4028-91e5-76dca5380f8d?CorrelationId=b5ea3167-623e-4752-b0d7-5729ee382b6a&ui=en-US&rs=en-US&ad=US
    Also the most common cause of this related to anti virus scanner altering the message content. Try to uninstall the anti virus & reinstall it without the mail scanning feature.
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