New Lotus Notes email didn’t pop up

25 pts.
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Lotus Notes 8.5.3
Windows 7
Why is 'new mail received windows' not popping up when new mail received? A user has to open Lotus Notes and click refresh to popup the new mail. When user was in another windows version, they not realize there were incoming mail.
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  • Subhendu Sen
    Click file > preferences > mail > sending and receiving and type number that you want to check every interval. You can set other options/ check boxes also.
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  • hikari
    thanks for reply. ive done this but still same issue. any other solution ?
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  • Subhendu Sen
    Please navigate here for step by step info: https://www-10.lotus.com/ldd/dominowiki.nsf/dx/Setting_how_Notes_checks_for_and_announces_new_mail
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  • hikari
    ive done this before . but nothing changes. any other solution ? 

    the problem is , when user not in Lotus Note windows, means from another windows, user didnt realize that there were incoming mail, until user has to open Lotus Note windows and refresh inbox, then the new mail receive windows prompt. 

    any solution for that ?

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