Need someone to obtain ID and PW to website – Permission granted by owner

OldNewbi

25 pts.

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Website

Website accessibility

Website security

If anyone can help I would greatly appreciate it. The owner of the site had a person 3-4 years ago setup a site but is now long gone. The owner pays the bill but has no idea what-so-ever how to obtain it and calling their tech support is not help. They will not give him any information at all. I am a CPTS grad, willing to learn, but short on time for him and well, I simply am not experienced enough to do so. If anyone would lend a hand once again, I would greatly appreciate it. Please contact me at ibmtodd@hotmail.com. Regards...

Asked: March 29, 2009 8:11 PM Last updated: March 31, 2009 12:06 AM

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Last updated: March 30, 2009 6:41 AM GMT

mshen27,385 pts.
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Thanks. We'll let you know when a new response is added.

The hosting service needs to be able to identify that he is the owner of the site. If he pays the bill, he should have a customer number and an invoice number. If he uses a credit card to pay the bill, they can use that to identify him. If they also host his email, and he has access to the email, they can send it to him.

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OldNewbi Mar 30, 2009 10:59 AM GMT

Yes, and I agree 100% Mshen. The problem is that they have spent several hours on several days calling, pleading with them, etc, they have tried to give them information like that but will not listen. He is "absolutley not" computer literate but his wife is ok for a user. She has come into the office on several occasions over the past couple of weeks trying to help by calling herself and trying. What they tell me, which I believe, is that regardsless of how they try or what they try and tell them they get turned down because of not being the person who setup the account, although my client's pay the bills since it was started 4 years ago. I absolutely understand their frustration. I was even thinking about calling myself and social network my way in (if I could) thinking that maybe they have not been asking the right questions. I at least believe that she has. Thank you VERY much for your advise, but I am still stuck. I am here now because I believe that they, we, have tried all rational and typical ways to get the information... Respectfully,

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mshen Mar 30, 2009 7:28 PM GMT

If they are being too difficult, you should find another hosting company and let them know that you're changing. If you have a local backup of the website, that makes it easier. Setup your website on a new hosting site and copy the files into the new host, then you need to contact the domain registrar to change your Name server to the new host.

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OldNewbi Mar 31, 2009 0:06 AM GMT

Ok, thanks for the advice Mshen. I will do just that. I almost wish that it still was much more expensive like it was 10 or 15 years ago so they would feel it a bit more and want to compete for their business. Then again... Thanks again and my regards to the group

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