Try to re-install the Compatibility pack, may be that is the problem. Even if the file is not downloaded completely u will face this kind of problem
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I had a similar problem. I installed the compatibility pack on several computers and it did not work on one for them (of course it was the VP of sales computer…)
I ended up uninstalling the comp pack using the control panel (it is listed as” Compatibility Pack for the 2007 Office system”), then ran CCleaner and a spyware scan, after all that was cleaned up I restarted the system and re-installed from a fresh download. The upgrade worked perfectly.
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