Missing Personal Folders

Kwt712

555 pts.

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Microsoft Outlook 2003

Outlook Personal Folders

i have a weird issue. user cannot find all of her email that she moved to personal folder. What she is been doing is open the email and then click on an icon called moved to and then select personal folders. I cannot find it anywhere on her pc where that .pst folder is located. She has one that i found, but it only have emails uptil 05/2009 and anything after that is going into a personal folders that i cannot locate or if it is hidden i cannot find. I searched the entire hard drive including hidden files and folder and nothing. Any help with this would be appreciated.

Asked: September 8, 2009 6:56 PM Last updated: September 30, 2009 4:17 PM

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Last updated: September 8, 2009 8:59 PM GMT

carlosdl84,495 pts.
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- carlosdl84,495 pts.

Thanks. We'll let you know when a new response is added.

I don’t know if it is a bug or a feature, but it also happens in 2007. You can move items directly to the “Personal Folders” folder, but <b>I didn’t find a way </b>to view those items that are moved directly to that folder and not to a sub-folder.

Try this:

-From the Find bar open the “Advanced find” tool.
-Click on the “browse” button
-Select “Personal Folders” (make sure no other folder is selected) and uncheck the “Search subfolders” checkbox.
-Don’t add any other search condition
-Click on the “Find Now” button.

If you find those mails, move them to some sub-folder, and tell the user not to move mails to “Personal Folders” again…

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Discuss This Question: 2 Replies

Kwt712 Sep 8, 2009 7:21 PM GMT

just to clarify more on my original posted question If she uses the menus to "move mail to...", the folder is listed there. If she selects it, the email she's moving disappears from the Inbox, so it's going somewhere. I cannot find it.

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Kevin Beaver Sep 30, 2009 4:17 PM GMT

For goofy behavior like this I've used Sysinternal Process Monitor to see what's being opened and done on the machine in real time.

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