mail sending isue

5 pts.
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user sending to h********@h*******.com but mail is sending other mail id S*******.****@h*******.com  in lotus notes.  


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mail issue
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  • ToddN2000
    Do you have any rules in place that may be modifying to outgoing email? Thing like forward a copy?  Is the recipient seeing the wrong sender ID? 
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  • ToddN2000
    Is the other email id valid or is it one that may have been spoofed? Is this a new email account for the same user? If so you may need to make a few changes.
    First, to change the name on the mail tab, open the properties box for her mail file.  You can do this by choosing File->Application->Properties, or by pressing Alt-Enter when in her mail file and changing the dropdown from Document to Database.  The first tab will have a “Title” field with her old name in it; update that.  To fix the other issue, when in her mail file, choose the “More” button and then select “Preferences.”  The first tab, first sub-tab (Mail, Basics) will have an “Owner” field; update that.
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  • Subhendu Sen
    Have you updated recently the system/ software? Is there a change in configuration? What version of Lotus Notes?
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  • Subhendu Sen
    It seems that, something this is sync issue. Please check this here, https://www.ibm.com/support/knowledgecenter/SSKTMJ_10.0.0/user_imsmo/use_troubleshooting_connectivity_or_sync.html
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