Lotus/Domino sends out wrong email addresses.

Lotus Domino
Platform Issues
When some Lotus clients send an email to an outside mail service(yahoo, hotmail etc.)the from email address is not sent in the correct form. msmith@company.org. It is sent as Mary_Smith/company%org@org, so when replying the address is not valid. Any help would be greatly appreciated.

Answer Wiki

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Oh, we’ve seen this one before!

There are three possible explanations:

1) This occurs when the recipient is listed in the Address Book without a SHORTNAME in the Person Doc. The server apparently tries and fails to resolve a useable address. The fix for this is to simply add the full internet address (name@domain.com) into the shortname field. Then when the email goes outside your domain, it’s got a correct address to refer to.

This is the most likely cause if a lot of people in your organzation are having the problem. You may have to take a look at the Admin-P processes that update information in your address book.

2) This occurs when the user’s name has been cut short or is otherwise incorrect in the Calendar Profile/Owner’s Field. To correct, simply select user’s name from the Address Book link beside that field.

This CAN be widespread if there’s a problem with your updating process.

3) This can occur when the user’s ID fails to update. The clue here is that the outgoing emails will be both from the user’s account and have a “Sent by: (user name)” line. This is because the user’s ID and their mailfile owner’s field do not match — in this case, the Owner’s field is fine; the ID has problems.

This last scenario is the least likely for your situation, because this usually happens to only an odd person here and there in an organization.

Hope this helps.

Discuss This Question: 4  Replies

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  • esamir87
    I have the last scenario :D and it makes me mad , I changed the "belongs to" field in the preference and the issue still exists
    any help will be highly appreciated

    10 pointsBadges:
  • Dlgray
    I have this problem when responding to meeting requests with an email rather than accepting or rejecting.  The reply goes correctly to the person who sent me the invitation but dies on all outside users who are copied on the invitation.
    105 pointsBadges:
  • Gabe9527

    Firstly check the Internet Address in the users location document. This will be blank.

    Then check the internet address field in the Users person document.

    Then check the domain documents are configured correctly as this is where the server picks up the PRINCIPAL field information (from field) if the others are blank or wrong.

    11,095 pointsBadges:
  • mtvrdy
    We got same issue after rename. Problem was in wrong email adres saved in Location.
    10 pointsBadges:

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