Install Black Cartridge message on LaserJet Pro

5 pts.
Tags:
cartridge
HP LaserJet
I keep getting a message to "Install Black Cartridge".  have been doing this for years, so I know I ma installing the cartridge correctly. Door is shut. Everything seems normal. It just seems to not be recognizing that I have installed the cartridge. It's a LaserJet Pro MFP M127. I have tried unplugging it, using an old and new cartridge, cleaning out the inside. CNothing seems to work. Help!
1

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that’s simple.

1 open the printer cartridge cover 
2 pull out the cartridge
3 examine there some  pieces of paper remained in there
4 use a clip to take out this paper
5 pull in the cartridge and power on

Discuss This Question: 4  Replies

 
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  • ToddN2000
    I had a similar issue. It was telling me to replace because my cartridges were out dated. There is a bar code the printer reads and if you re-fill your ink cartridges you will get this message.
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  • bhannah
    I have to agree with ToddN2000 thoughts.  If you are using refilled rather than genuine HP Cartridges, the machines knows it and will give you an error message.  What is sad though is in HP rush to force you to buy new machines is that stop manufacturing cartridges for perfectly good printers, and you have to use refills.
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  • ToddN2000
    I was told by a sales rep, so not sure to the validity of this. I was looking to buy new ink for my old HP all-in-one printer. 5 color and one black. I could buy a brand new printer with ink for about the same price. They told me the ink cartridges that come with a new printer are only about 25% full. This is because they do not want returns of printers and waste full ink cartridges. After about a month of normal printing you will buying cartridges for this as well.
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  • bhannah
    It is also possible that the bios in the printer needs to be updated.  I would check on seeing if there is a bios update for that printer.  This is not a printer driver update, but an update for the printer itself.
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