Improve order management by implementing SMS solution

Tags:
API
ERP
SMS
Hi everybody,
I'm working in the field of logistics and sales. I wish to improve the order management by implementing an SMS solution. Actually, we aim to let the customers' orders missed by the call-center, be performed via an SMS from the customer's phone. I think, we have to link the SMS application (it would be an API) to the ERP.
I need some insightful information.
Thanks!
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