What is the industry standard time to get back on the line and assure the caller you are still working on their issue?

5 pts.
Tags:
Call Center
If a caller is placed on a hold what is the industry standard time to get back on the line and assure the caller you are still working on their issue? This is referring specifically to placing a caller on hold, not to how long it takes to initially answer the call.
0

Answer Wiki

Thanks. We'll let you know when a new response is added.
Send me notifications when members answer or reply to this question.

Discuss This Question:  

 
There was an error processing your information. Please try again later.
Thanks. We'll let you know when a new response is added.
Send me notifications when members answer or reply to this question.

Forgot Password

No problem! Submit your e-mail address below. We'll send you an e-mail containing your password.

Your password has been sent to:

To follow this tag...

There was an error processing your information. Please try again later.

Thanks! We'll email you when relevant content is added and updated.

Following

Share this item with your network: