Cannot access a file on my external hard drive

15 pts.
Tags:
hard drive
One folder now has a white icon instead of folder icon, and when I try to open, it asks how I want to open it, but I can't open with any other app. In properties it says 0 bytes. https://prnt.sc/hodiqi - it looks like this.
1

Answer Wiki

Thanks. We'll let you know when a new response is added.

See if you can put a file into this folder and if it gives an error. Let us know if it does. Looking at free disk space is never a precise calculation. There are other things to consider like virtual memory disk space for example. It may be that there are some security issues with the folder, check it’s properties and see if the user you are logged in as has access to this folder.

Discuss This Question: 5  Replies

 
There was an error processing your information. Please try again later.
Thanks. We'll let you know when a new response is added.
Send me notifications when members answer or reply to this question.
  • Subhendu Sen
    If the folder shows zero bytes, then there is no files/subfolders. Generally folder opens just by double clicking. And if the folder empty then it shows nothing. Now white icon, that may possible, according to your OS's theme/color selection.
    133,220 pointsBadges:
    report
  • korbuda
    It says 0 bytes, but the sum of all files are 1,47 TB in my computer it says 287 GB free from 1.81 TB, so if my files, which I had in this folder, are gone, whats taking the 53 GB that I don't see. I've got Windows 10, all folders are normal folder icons, except this one, and I can't even open it.
    15 pointsBadges:
    report
  • Subhendu Sen
    Try this, click Start > on Search, just type folder options then press enter key. On next box, click View tab. Check/select the option Show hidden files, folders or drives & deselect Hide protected operating system files. Click OK. Now check if that helps. Or Open command prompt, after that, type the drive letter (d:, e: or whatever it is) again type as: dir/ah. It will show you all the files/ folders if with hidden mode.
    133,220 pointsBadges:
    report
  • ToddN2000
    If you did not create it the folder it may have been created by an app/program you installed and it may have been created as a hidden folder.
    128,395 pointsBadges:
    report
  • Subhendu Sen
    Moreover, you can try to run a check (built-in tool of windows). Open command prompt on your system (assuming this is Windows), & type the following command as, chkdsk /f d: and press enter key. Replace the letter D with the letter corresponding to the external hard drive.
    133,220 pointsBadges:
    report

Forgot Password

No problem! Submit your e-mail address below. We'll send you an e-mail containing your password.

Your password has been sent to:

To follow this tag...

There was an error processing your information. Please try again later.

Thanks! We'll email you when relevant content is added and updated.

Following

Share this item with your network: