HP printer will not print color

1101750 pts.
Tags:
HP
HP Printer
Printers
Windows 10
Whenever I try to print images or specific web pages, I try to choose color printing in my output options but it keeps reverting back to monchrome (black and white). Both of my ink cartridges are full. Everything seems good on my printer (I even updated the drivers). I'm on Windows 10 and it's a HP printer. Any suggestions?

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Have you printed a test page from the HP menu and does it print in color?
If it does check the go to control panel , devices and find your default printer and check it’s print properties and make sure it’s not set for B&W only.

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  • azohawk
    Try forcing an update of the printer driver on your PC.
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  • bhannah
    You did not say, but is this a network printer? If so the printer driver on the printer it self can be set to default to monochrome (grayscale) automatically. You would need to go into the printjob properties of the printer each time and check to make sure that the job itself is not defaulted to grayscale and change it to color. A lot of companies default their color printers to grayscale in the menu system on the printer itself too. If this is the case then you would need to talk to your IT staff to get it changed.
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  • Subhendu Sen
    Try to uninstall and reinstall the printer again and it may help to overcome this issue.
    120,190 pointsBadges:
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