HP printer printing garbage continuously

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HP
IT
Printers
The printers are shared in a WAN and they print garbage pages, and it can only be stopped by stopping the printers. It uses Active directory accounts to order print jobs in the network. What do u think would be the solution? Thanks in advance for all your replies!
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I had a network a while back that we had the same problem. It occured with all our epson printers. Once there was an error of some sort they would just print page after page of garbage. I had to turn them off and even unplug the network cable then clear the print ques. Turn them back on and them they would be good for a day or two and blam same thing. I wound up going to the manufacturer site and downloading the latest drivers and that fixed the problem. 

 Good Luck.

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  • Kathu
    HP laserjet P2035 printer contineousely prints the same job without stoping How can I correct this?
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  • Subhendu Sen
    @Kathu, have you upgraded your OS (assuming this Windows). If yes, might this solution can help you, open printer properties, and click ports tab, then click to check enable bidirectional support. Click OK to continue.
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  • ToddN2000
    Some times there may be an issue where a lot of spooled info is in the printer memory and needs to purge out. Sometimes powering off the printer for a period of time will clear the memory. Some times a user will send a job to print over and over if they do not hear it start printing when there is an error. So it may have multiple reports waiting to print. If one of these had nor-printable chars it can cause all kinds of weird problems.
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  • Jaideep Khanduja
    Change the printer cable. Uninstall and re-install the driver.
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  • Dlwick

    Use the drivers from the Microsoft Global Catalog http://catalog.update.microsoft.com/v7/site/home.aspx

    this site has drives for every printer on the market or made

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  • bhannah
    I have to agree with a number of the solutions that people have posted. I think though that ToddN2000's thought's are closest. I have seen this issue happen when print job becomes corrupt and will not clear the spooler.The corruption can happen from any number of reasons. Shutting the printer off and leaving it off for a period of time and then turning it back on may clear the spooler. You may also have to check the print queue fer on each machine that prints to that prints to the printer to see if there is a job hung in the queue. It can also happen if the printer is printing graphics and it gets a corrupted graphics file.
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  • Subhendu Sen
    First off disconnect the printer cable from the computer to the printer. Turn the printer on & see if it prints anything or just comes to ready. If it comes to ready, probably the problem is over.
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  • ToddN2000
    A lot of times the printing come from what is in the printers memory buffer. It may be valid or something else. Usually the only way to clear it is to power off the printer and wait a bit before turning it back on. Sometime trying to print a file with the wrong program or application can cause really strange print bumps with what looks like a few garbage characters per page.

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  • bhannah
    One thing that has not been mentioned since it is network printer that is having the issue.  Has the print queue been checked to see who is sending the print job that may be corrupt.  The print queue will display who sent it.  The print queue will also display the current job printing, and it can bee canceled in queue by an administrator who has administrator right.  Lastly, going back to who sent the print job to the printer, the person that sent the print job to the print may not be aware that print job is corrupt.  The Administrator should go and view the print job from the person that sent it to see if the print job is corrupt.  I have seen embedded graphics images that are inserted into a document become corrupt and then the printer will just print garbage. 

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  • Subhendu Sen
    For HP support, please link here, https://support.hp.com/in-en/document/c01954177
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  • eparkerjr
    Printing pdf document downloaded to web page prints garbage. If I save pdf document to computer, then HP OfficeJet Pro 8710 will print document properly after I open document from computer. My computer uses Windows 10 Pro and my browser is Firefox. I think I read that Firefox may be a problem, but in 2018 I did not have this problem.
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  • TheRealRaven
    @eparkerjr : "Printing pdf document downloaded to web page..." doesn't make much sense. Can you clarify what that means?

    Is the PDF problem then only place where "garbage" is happening? If so, it probably simply means that the .PDF file is being sent directly to the printer without being rendered. Probably an easy fix if so.
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  • bhannah
    Since a PDF file is actually a picture.(and all pictures are stored in an ASCII Format)  and you are saying that it prints Garbage (ASCII Character Set) That is indicative of a corrupted document header when it attempts to print.  The Printer does not know that it is PDF and does not know where the descriptor (Print header) is, so it prints garbage.  It is possible that Printer Driver is damaged and does not know how to interpret PDF files.  Firefox no longer has the PDF Acrobat Plugin.  It is still using the Abode Flash Plugin (Shockwave) and is using it.

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  • Subhendu Sen
    @eparkerjr, is the Firefox has latest update ? Have you tried to use other browser like Chrome/ IE/ Edge?
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  • ToddN2000
    @eparkerjr : Are you having trouble printing anything else in Fire fox? If you have issues printing from Firefox ,you may want to delete and reinstall it, you may have some corrupt files
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