Print to HP OfficeJet Pro 8720 from AS/400

jiffum

25 pts.

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AS/400

HP Officejet

HP Printer

Has anyone figured out the settings for this printer to print from the AS/400? I've been trying quite a few options for the manufacturer type and model, but none seem to work completely. We keep getting a starting page with some of our print jobs. The only thing on this page is a symbol.

Asked: September 1, 2017 10:21 PM Last updated: January 10, 2019 6:03 PM

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Last updated: October 16, 2017 4:17 PM GMT

Splat12,755 pts.
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Thanks. We'll let you know when a new response is added.

Do you have separator pages defined for that device and/or output queue (haven’t used them in ages & can’t remember where that gets set up)?

We do have an HP Officejet Pro X551dw Printer defined with MFRTYPMDL(*HPCOLORLJ) and SYSDRVPGM(*HPPJLDRV). Different printer, but perhaps either of those settings might be of use.

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Subhendu Sen Sep 4, 2017 6:14 AM GMT

Have you taken print from MS Word/Excel? Is there symbols print on the Office documents? You can try to attach the printer to another system and check if that happens again.

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pdraebel Sep 4, 2017 1:15 PM GMT

Search the Web for: IBM printer support for various manufacturers.

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Splat Sep 4, 2017 1:38 PM GMT

Here's the page for information on HP printers for the iSeries. From what I can see in a brief run through, there's no specific entry for the 8720. The suggestions for the HP Officejet Pro 8000 Enterprise All-in-One might work though.

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jiffum Sep 5, 2017 2:52 PM GMT

I have used the page from IBM to try a number of different settings. They all be have slightly differently in the form of font that is used on the page, but all behave similarly when it comes to the page with a symbol on it. I did notice something this morning. When it wakes from sleep, it prints the first page/document fine, but all subsequent documents start with the page that has a symbol. As far as we can tell there are no issues when printing from Windows. I have tried multiple documents and multi-page documents. No issues at all when printing from Windows.

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WoodEngineer Sep 5, 2017 4:01 PM GMT

Check out the info at this IBM site. While is does not list the 8720 it does list the 8620 which may be close enough. http://www-01.ibm.com/support/docview.wss?uid=nas8N1019534.

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ToddN2000 Sep 7, 2017 2:32 PM GMT
You may have to play with the settings a bit.
We have a few HP printers and they have to be configured as:
```
Manufacturer type and model . . . : MFRTYPMDL *IBM4317
System driver program . . . . . . : SYSDRVPGM *HPPJLDRV
```
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jiffum Sep 7, 2017 4:15 PM GMT
Hi everyone, wanted to give you all a quick update. First thank you to everyone that has taken the time to respond and help, it is greatly appreciated.

We were trying to setup the printer as a remote outq, which we never did get working. Calls with IBM pretty much stated that they did not expect it to work.

I did set it up as a print device and it is now working properly. Tried a few different settings (most of the ones mentioned here and some on the IBM website), but they did not even allow a document to print.
The settings that allowed for it to work are:
```
Manuf. type and model: *LEXOPTRAT
System driver program: *IBMSNMPDRV
```
Again, thank you all for the suggestions and the help.
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ToddN2000 Sep 7, 2017 4:54 PM GMT

Glad to hear you found a solution... Every case can be slightly different as to what will work with printers.

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Splat Sep 8, 2017 3:33 PM GMT

Glad to know you found a solution.

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SAW50505 Jan 10, 2019 9:43 AM GMT

Great, solved my printer problem!

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WoodEngineer Jan 10, 2019 6:03 PM GMT

Check out this document from IBM regarding configuring HP printers.

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