What are the elements of the complete IT process / management?

45 pts.
Tags:
IT process
IT project
Project management
I need to setup end to end IT process right from projects pipeline, prioritization, projects planning, delivery and handover to BAU support.
I have been working as a Project Manager for application development projects and aware of the SDLC. But haven't really been instrumental in setting up the end to end IT process. Can I get some help understanding the various elements or components or processes that are required to setup an IT process in a non-IT organization?
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  • TheRealRaven
    You need to start studying or to assign resources to that aspect. No one can tell you "how". It's going to have differences, almost certainly significant differences, in every case.
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  • ToddN2000
    What may be right for one project may not work for another. There are to many unknown variables. Take Raven's advice and find some study materials or assign some resources to that task.
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  • SumeetSD
    Thanks for your replies.
    If you could share some study material then that will be a good starting point for me. 
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  • Subhendu Sen
    What type of technology are you using now! You know sdlc, that's fine, but without knowing your infrastructure/ type of job/ customer demands etc. not possible to provide a good opinions. As you mentioned bau, that means, they will be focused on delivery of all of the pieces for the system changes also.
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  • SumeetSD
    Technology / Platform consists of Microsoft Technologies - .Net Web/Windows/Mobile development, SQL Server DB, Analytics, Reporting, Integration Services.
    Development (Waterfall) and maintenance (Incident and Change Mgmt) of business and reporting applications as per business needs.
    Business domains - logistics, finance/accounting, customer services.
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  • Subhendu Sen
    As you mentioned .net technology, hope, you will go for c# with sql server, Here is a nice concept from MS:
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  • ToddN2000
    You mentioned a non-IT environment. What is your current industry and what are your current IT skills?
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  • SumeetSD
    ToddN2000 - I work in a logistics company with a in-house IT team which develops and support apps on ad-hoc basis.
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  • TheRealRaven
    Is it clear that you may need a couple years of study before you can get any of it working right?

    That is, it can be easy to make things "work" all the way through. However, problems often appear unexpectedly.

    A hardware component might fail, a user might make a mistake some day, an automatic update might change some component in the middle of a chain, an outsider might gain access... any number of things can happen without warning.

    A process that merely "works" can become totally broken in such cases, potentially losing (or corrupting) information along the path. A process that "works right" will be much more forgiving, sometimes saving the life of the business.

    Someday something will go wrong. Getting it right is going to take a couple years at the least.
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  • ToddN2000
    Raven hit the nail on the head. Just look at what is in the news today with data security and data breaches. You may have thought you had a clean process, but the some unknown force or hardware system fails and you are exposed. You may get close but it will take years to iron out the wrinkles. We always tend to forget something as well.
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  • SumeetSD
    Thanks guys. I understand it is a long and painful process. I have a target of 10 months to set basic process. And going by your experience it will need the whole of next year to stabilise.
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