How to prepare call center budget and costs

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Call Center
Hello, I'm starting my new job in a call center as a financial controller and I've never worked before in a call center. How can prepare the costs and budget?

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  • Subhendu Sen
    What type of call center you wanted to setup? Either is it On site or virtual call center? There are so many factors. For virtual call centers it come with fewer initial costs because it is not needed to pay for hardware/other equipment. Because as the work is to be done by remotely so need not pay for office space etc. While for On site call centers are much bigger investment. That it is necessary to to purchase equipment/other hardware which means that it is needed for dedicated space & sitting arrangements for employees also. Not like that, in future, your costs may arise for maintenance/upgrades etc.

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