I have never seen any other way to do this than to search the existing folders, perhaps the user accidentally dragged and dropped it into another folder, or accidentally deleted it. Did you check deleted items or the recover deleted items folder?Are you sure it was created on the mailbox folder list and not the archived folder list? Look for a folder with a plus sign indicating a subfolder has been created and expand it. If the user has many subfolders already then searching through them one by one is the only solution. Tedious I agree. Happy hunting.
JUST FOUND THIS OUT NOT SURE IF YOU ARE STILL CONCERNED BUT ITS A ‘FEATURE’ OF OUTLOOK THAT HAS BOTHERED ME FOR AGES.
TO FIND A FOLDER
GO TO ‘Go’ menu and click ‘Folder’ option. The window that appears lists all folders in the client’s Outlook setup and if you click ‘OK’ it will open it
YEAY !!! I am happy to have answered this problem at last and wanted to share it with the world !!!! 🙂
I discovered a list that helped me solve the problem
– Go to navigation pane, very bottom
– Click on “folder size” and it opens a dialogue box that lets you see the folder tree structure for all folders.
– Easy to scan down the list looking for the folder you can’t find.