How to develop one quality assurance form for three programs (email, social media, chat support)

5 pts.
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Email
Live Chat
Quality assurance
social media
Hi, I am looking for any help/suggestions on how to develop just 1 quality assurance form that is good for 3 programs (email, social media, chat support). Is that possible? If yes, what are the things I should consider and if you can provide any example materials if this kind project was done already in the past and was successful. Thank you for your positive response on this query.


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http://searchcrm.techtarget.com/answer/Developing-a-quality-assurance-form-for-evaluating-call-center-agents
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  • ToddN2000
    Combining them into one form can be done but it takes a lot of prep. They all have unique aspects and parameters. You need to make sure you accommodate for all of them. That may make or a cluttered form that can be difficult to use.
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