Honor view 20 factory reset

Tags:
Factory Reset
Secruity
I recently bought a brand new Honor view 20 and have been using it for around a month. I have recently though I decided mess around with the pattern lock settings and I set one and forgot it. I've tried the factory reset but when I do it I'm greeted with a loading screen that then says failed to download update and gives me an emui Web address to consult but when I go on the site I can't find a download strategy that works whilst the phone is locked. Can someone please help me, all I need is to reset. (I realise that alot of people who would have similar problems would have stolen the product b but I have a receipt and box for the phone and if that's what it takes for you to help I will send it) 


Software/Hardware used:
Huawei Honor view 20 smartphone
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  • ToddN2000
    You may have to take it back to where you purchased it or send it off the the manufacturer for them to fix. Sometimes there is just no easy, user friendly way to reset a phone. If there was then then everyone who lost a phone would be at risk. 
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  • Subhendu Sen
    Reset meant what soft reset or hard reset? Is this circle fully completed?
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  • Subhendu Sen
    Please check this link here, https://consumer.huawei.com/in/support/
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