HelpDesk Questions

25 pts.
Tags:
Office 365
TCP/IP
Windows 10
Hello guys, I have some question that I write Below. I will be Happy and Honored to see a good answer. Thank you.
  1. You need this machine to always be reachable on the same IP address on the local network. It is important that it does not conflict with existing addresses or addresses being automatically assigned by the DHCP server. Assign the machine a static ip not a part of the network's DHCP pool.
  2. Add an entry to this machine's hosts file so that the address happy.com resolves to the network's external WAN internet IP address and verify with a ping.
  3. Download a tool called HijackThis from a safe site to the directory C:tools and run the program and recommend from the list of programs what could be safely removed to speed up the computer.
  4. (Call Saeed on Skype) Saeed is playing a user that has called indicating that their internet access is not working, describe the different steps that you would follow to diagnose this problem.
  5. A specific user is logged onto the domain but his workstation is not receiving all of his mapped network drives. The drives are mapped via a script on the user account on active directory. Describe how you would find that script and run it for diagnostic purposes.
  6. Office 365 Outlook Web Access is not working on a machine you don't have access to remotely, explain the process you would to lead the user to troubleshoot it and to determine where the problem is.

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  • ToddN2000
    This sound more like a class teaching assignment. Most of this should have been covered or found in the books/literature. There seems to be multiple scenarios and they range all over the place..If you are having real world problems come back with more specific details.
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  • bhannah
    I have to agree with ToddN2000's thoughts here. There does not really appear to be a question here.
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  • Subhendu Sen
    You have several questions. You may come one by one as a separate question. But if they are all class work/course related, better try to solve by yourself.
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  • saeedsp
    Well you are all right. I've solved most of them by myself, except the question number 5:

    A specific user is logged onto the domain but his workstation is not receiving all of his mapped network drives. The drives are mapped via a script on the user account on active directory. Describe how you would find that script and run it for diagnostic purposes.

    Can you please guide me what I must do? What references I must study?
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  • Subhendu Sen
    What script is there? Is it a Powershell script or a Batch file?
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  • ToddN2000
    Check the start up jobs and see if you can find the script there then I would make sure the credentials for the mapped drives are present and correct.
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  • saeedsp
    Thank you for your response but I don't know even where or how I must check it out? Where is it? For what I must look for? Is there any reference you want to advise me? Or what sentence I must Search on YouTube to find a proper tutorial? Please help me, my time is running out.
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  • Subhendu Sen
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  • bhannah
    When the user was created for the domain and active directory, there was a series of permissions granted to various areas in active directory via group policy. This is normally granted with a login script in group policy. You have to administrative rights to Active Directory in the Domain Controller to see these users and their group policy scripts to see the drive mappings.(permissions) to various areas of active directory.
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