Help with lost program and discs

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Computers
Please can you help me. 87 year old silver surfer. Computer crashed and went back to factory reset. Have lost my Nero program and cant find disc/s. Bought Nero 2016 Platinum on 7.8.2016. Dave Todd

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  • Subhendu Sen
    This is not clear your question. Probably you asked for Nero setup CD/DVD. If your aim to burn/write CD/DVD, you can use free program like 'BurnAware Free'. You can download/install the same.
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  • ToddN2000
    Sorry, what problems were you having that you needed to do a reset?
    What type of system was it? Factory resets can work differently from mfg to mfg.
    If you don't have the disc or a back up there may not be much you can do. If you registered the software you may have luck contacting the vendor and see if there is a place you can download another copy.
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  • Subhendu Sen
    If you are determined to get Nero, you can link here for their Customer Care support: http://www.nero.com/eng/support/contact/customer-service.php

    They are the better position to resolve your issue.

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