Scan computer so my computer won’t be infected by malware / hacking program

100 pts.
Tags:
Hacking
malware
Security
Is there a program that can scan my computer that I can buy and install on my computer that WON'T become infected with any malware of hacking program that may already be on my computer? I have this consistent problem of antivirus becoming infected then won't detect a problem. Every once in a while my mouse freezes, and moves where it wants to. I know I have an issue and I need to find out what it is. Thank you! Do you guys do scans?
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Also says my Windows Defender is turned off.  Can I have this on while I also have Norton?  

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  • Subhendu Sen
    You did not reveal what anti-virus product/ vendor is there. Assuming this is good one. Do you setup for auto scan regularly in a fixed time slot. Have you updated the anti virus or set as auto update for latest patch. For your kind information, no anti virus gives you 100% satisfaction. However, you can try MWAV (an emergency scan/clean tool) that can help you a lot.
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  • Kim443
    thanks. I have Norton, but also recently found out the Windows 10 Edge isn't compatible with Norton.  Shockingly , not Microsoft, NOR Norton, NOR Dell tells anyone this.  All my anti virus is up to date, the problem is, I think it's all infected.  I ran Malicious Software Tool by Microsoft and it found 83 infections.  This computer is one month old.  I called Dell, and they sold me a software/hardware warranty for almost $300.. ridiculous. Then they used all the programs we all use to scan my computer, CCleaner, SuperSpyware and etc.  I cancelled the contract.  Every once in a while I don't have control over my mouse, Malicious Software Removal Found this:  Ransom: HTML/Locky.A  says it removed it. Mouse working much better. Ransom: HTML/Locky.A  I want to load something that will prevent this nonsense from going on.  Norton obviously didn't find this, nor did it detect it.  Dell didn't find it either.  Only Microsoft Malicious Software tool found it. What about Zonelabs?  
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  • ToddN2000
    There are some good free ones out there, AVG, MVAV, Malwarebytes and Spybot Search and Destroy to name a few. Not every one will remove all infections. They are only as good as there latest database update. Also I fine it best to run these with the system in safe mode. Some, if resident will just reinfect when done and you shutdown the computer.
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  • Kim443
    Thank you. MRT removed the files that were infected and it all seems to be working fine now. I think the old tried and true holds. Microsoft Removal Tool, has never failed me.. not many use it anymore, but it caught the files that Norton didn't and removed them. https://www.microsoft.com/en-us/download/malicious-software-removal-tool-details.aspx. Thank you again.
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  • Subhendu Sen
    Happy to know that, Now your problem is resolved. More over that, you may run MWAV at least once in a 15 days in safe mode and check to ensure that your system is OK. It is free and helpful.
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  • Kim443
    Do you have a link for MWAV? I still have some weird files from HTML/Locky.A Do you know what that is, AND, can you give me a program I can load that has excellent security features? I don't believe Norton caught all of these files, NOR kept them from entering my computer. I need something on start up.. what is good??
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  • Subhendu Sen
    Here is links: http://www.escanav.com/en/mwav-tools/download-free-antivirus-toolkit.asp
    and
    http://www.escanav.com/en/antivirus-downloadlink/downloadproduct.asp?pcode=MWAV
    Download and reboot your machine in safe mode, then run this one, check all drives, when the interface appears. Also select scan & clean. It can help you a lot.
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  • ToddN2000
    Here's the link MWAV.
    Just a heads up it does take a while to run. On my system it take a few hours. It all depend on the scan and amount of data on your drive.
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  • Kim443
    Thanks again. I know someone said the mouse usually can't move without a third party software being added to your computer, but I have NO DOUBT, I have a third party software that's been added and that someone has hacked me. I removed all "go to assist' that Dell loaded, along with any other software loaded to remotely help me.. I don't trust dell at all and don't trust that they haven't been in my computer at some point without my permission. Regardless, I want to find out if any third party software has been added. I'll run this program and let you know. Thank you again!!
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  • Subhendu Sen
    In modern age, today's computer/ laptops have automatically detect keyboard/ mouse. There is absolutely not necessary to install software driver for both. Be careful and don't allow to take remote control to any one else you trust him / her fully.
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  • ToddN2000
    I'll never buy a Dell product. I have had to fix too many family and friends computer because of issues with those systems. At work and home I tend to use HP or Lenovo systems.
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  • Kim443
    This program says Download Managers Link or Alternative LInk. Which do I want on MWAV?
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  • Kim443
    I downloaded this and it said windows can not find "mexe.com". Then norton said, Mexe contained threat and was blocked. So much for that!
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  • ToddN2000
    Norton tends to flag a lot of AV programs as a threat. It because they will make changes to your computer just like a virus. Only these remove them while a virus infects them. It looks like it will download a file MWAV.EXE that should be safe to run.
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  • Subhendu Sen
    Just for the time, disable norton and you may run MWAV. Download from 1st link, the file size might 147 mb. On taskbar, extreme right lower corner, there must be a norton symbol/ like that. Right click and look for setup/ disable something like that. I don't have norton right now, so can not provide actual scenario, sorry for the inconvenience. But reboot in safe mode and run the program. You can get some help.
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  • Kim443
    I'll remember all this. Right now, everything seems to be working fine. If however, my mouse starts acting up again, I might get a new mouse and run this program. Thank all of you for your help!!
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  • ToddN2000
    Is your mouse a wireless or does it have a cord? I have had more issues with wireless mice lately. What is your type and brand?
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  • Subhendu Sen
    For safety of your machine, run MWAV in every 15 days gap, if possible, this helps to keep your system healthy and OK. Even you can update virus database of MWAV through on line. Happy to know that your system is working fine. You are most welcome and thanks to you.
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  • Kim443
    My mouse is wireless and has a new battery, but is a few years old. The reason I know it's being remotely controlled is a few reasons. 1. Sometimes it won't move at all until I almost force it to playing around a bit, same as when someone has remote control over it and it's hard for you to move, 2. When this happens and happens a lot I turn OFF my modem, at which time, the mouse then operates fine. Turn the modem back on and sometimes the mouse if fine and sometimes not. I understand my mouse is old, but it's always worked fine with commands or moving it around. It's just way too similar to what happens when say like Dell has remotely connected to my computer and I try to do something.. hard to move the mouse, etc. I am sure you have all experienced this phenomenon.
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  • ToddN2000
    You can check out some of the suggestions here.
    Wireless mice can be finicky.

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  • Subhendu Sen
    As you used wireless mouse, have doubt that, some sensor problems might be occurred there. However the chances are very few. 
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