Getting up to speed on ITIL

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Beginning stages of ITIL implementation - am looking for documentation, software, ideas, roadmaps. This request for help was originally submitted to the Research Assistant on

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Here are some resources that your Research Assistant, Margaret Rouse, found for you.

What is ITIL? – a definition from ITIL (Information Technology Infrastructure Library) is a globally recognized collection of best practices for information technology (IT) service …

A show of hands at the beginning of the meeting indicated a fairly even split between beginners with very little ITIL knowledge and intermediate users who are actively implementing some of the concepts.

IT Governance: ITIL, ITSM, COBIT news, help and research …How to implement ITIL framework in the data center.

ITIL V3 is almost here: What should you expect?ITIL version 3 promises to improve alignment between IT and the business, enhance efficiencies and cut costs. Here are the pros and cons.

ITIL has helped us explain the importance of IT within the overall business and it makes us a better partner in the overall business,” noted Cathy Kirch, process consultant and ITIL guru at Northbrook, Ill.-based Allstate. “We’re not just the geeks anymore.”

IT Service Management and IT Infrastructure Library (ITIL) news …Find the latest ITSM and ITIL information for CIOs, including news, tips and other resources, in this topic section.

Podcast: How Oracle leverages ITIL v3 to Help Customers Upgrade … Hear from Saleem Haque, Vice President of Delivery for Advanced Customer Services about how ITIL methodologies, combined with Oracle best …

ITIL best practices for enterprise CIOs | CIO BriefingsIT Infrastructure Library (ITIL) strategies, execution tips and tools for CIOs.

Midmarket slow to adopt ITIL v3ITIL v3 hasn’t caught on with midmarket CIOs yet. … “ITIL means adopting a persistent practice, thorough change management. More than anything else it’s …

ITIL: Top five tips to kick-start your strategyIT Infrastructure Library (ITIL) V3 refresher course for CIOs.

MOF. I call it ITIL-lite. Same idea of a set of best practices but without the increasing complexity of ITIL. You can get a copy at the Microsoft Web site.” I thanked him but remained skeptical. It was hard for me to imagine Microsoft being so altruistic as to put together a set of practitioner-based best practices. A couple of days later, my curiosity overcame my skepticism. I went to and typed Operations Framework in the search box.

ITIL training essential part of IT and business integration…The need for training across IT disciplines has become more important. Investments in ITIL training and certification are helping IT organizations align …

ITIL in the data center: Organizing your IT processes … That’s one reason data center managers are looking at ITIL – the Information Technology Infrastructure Library. …

ITIL v3: Tackling the beast … The IT Infrastructure Library requires CIOs to address three areas of concern: internal objections, internal behaviors and vendor …

ITIL is a transformation rather than an implementation. I.e. the cultural change of the people is the ultimate objective and the most important part. Don’t get fixated on processes or worse still technology. Make sure the major spend is on people-change (workshopping, communications, consultation, walkthroughs, training, coaching, monitoring, feedback, celebration) else failure or atrophy is the result.

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