Friend hacked into our laptop

25 pts.
Tags:
Security
My wife bought a laptop from a friend of hers and they set up the computer for her. And she thinks they are getting into it from their computer because they have the information to the laptop.

Software/Hardware used:
Microsoft

Answer Wiki

Thanks. We'll let you know when a new response is added.

If they said they can fix from their house they are most likely using remote desktop features. This may allow them access to everything on the computer. You do not know what they may have left behind for applications. To turn off the remote access try this. Open System and Security. Choose System in the right panel. Select Remote Settings from the left pane to open the System Properties dialog box for the Remote tab. Click Don’t Allow Connections to This Computer and then click OK.

I would also change any passwords you may be using that came with the computer. Run an anti-virus program that may look for malware or a key-logger.

Discuss This Question: 6  Replies

 
There was an error processing your information. Please try again later.
Thanks. We'll let you know when a new response is added.
Send me notifications when members answer or reply to this question.
  • Subhendu Sen
    "They set up the computer", who are they? Are they representatives of the vendor/computer manufacturer? Is there any antivirus installed? What OS is there? What other software/tools are installed there?
    128,810 pointsBadges:
    report
  • justus16
    Husband and wife friends of my wife they sold her their laptop she doesn't know computer so they told her they can fix her computer from their house so we know they getting into her laptop they sold her. They have all the information to her laptop. Yes there is they gave her their antivirus software. So how can we block them? also what all can they access?
    25 pointsBadges:
    report
  • justus16
    Okay thanks - I'm going to try that.
    25 pointsBadges:
    report
  • Subhendu Sen
    First of all change Login password / User password with strong one, using User Account through Control Panel. Whatever the antivirus is installed there, just update with latest. Also check whether Windows Firewall is On. You can find this one, by typing firewall on Windows Search. Open Control Pane/ Settings and go to Apps & Features then uninstall all unnecessary software/ tools whatever you think, except MS Office or Anti virus software.

    It is better to create one more User Account with Administrative rights and use for Window Login.

    128,810 pointsBadges:
    report
  • Kevin Beaver
    Why not just reinstall Windows (or whatever OS) and be done worrying about it?
    27,415 pointsBadges:
    report
  • ToddN2000
    @Kevin: I agree that installing the Windows OS would take care of it but I have not had the Windows OS disk to do a clean install for years now. At least with the systems I have purchased on line. Not sure why don't vendors provide the OS media any more?
    124,235 pointsBadges:
    report

Forgot Password

No problem! Submit your e-mail address below. We'll send you an e-mail containing your password.

Your password has been sent to:

To follow this tag...

There was an error processing your information. Please try again later.

Thanks! We'll email you when relevant content is added and updated.

Following

Share this item with your network: