Files slow to open

Microsoft Office
Microsoft Windows XP
Office 2003
Office 2007
Windows XP SP3
We have a user that has been having problems with files taking minutes to open. It happens with all file types, such as MS Office and Adobe and it happens with files on the network and on the PC itself. The user is running on Windows XP SP3 (upgraded after the issues hoping it would help), MS Office 2007 (from 03, for same reasons, and 2GB of RAM. The PC is on the network and also has Norton Anti Virus that is managed through the network. It has been scanned and found no viruses. Any thoughts to why this is happening? Thanks in advance for the help.

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I would suggest running the defrag utility or disk clean up since it is only happening on the single users computer, you may just need to do a clean up. You might also want to look at other programs that are running. If you have too many running at the same time this could slow things down. Also, check to see if your RAM can be upgraded. I hope this helps!!!


Norton is quite a memory hog…but it sounds like it is a local problem. As Mom2three suggested, run the disk cleanup utility and then the defrag (if you defrag first, and then go and delete a bunch of files, the defrag isn’t as efficient as it could be). You may want to check for extraneous entries in your registry. Here are some programs that find duplicate files, *.log files, old shortcuts, and useless registry entries:

Hope this helps!


There are many reasons why a file could be slowly to open. However, it is commonly caused by computer viruses infecting the entire system. Basically, not just the file which is slow to open, but the overall response of the system is slow.

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  • carlosdl
    If the problem occur when opening both local and network files, I think the disk cleanup and defrag will not help much. I would try to disable Norton Antivirus, to see if there is any change. I would also suggest to check the running processes to see if some process is consuming too much CPU or RAM.
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