Exchange recipient linked to another…messages are bouncing

Microsoft Exchange
Hi All, I'm running Exchange 2003, AD, and Win2K3; a user terminated, so I have disabled her account, however, because she was the receptionist, her account was linked somehow to the CEO. When meeting requests are sent to him, a message bounces back that says 'the message could not be sent to 'JP'(her name) , the message was refused'...etc. I saw that she had send on behalf priviledges for his mailbox, however, I cannot see anywhere else where the two email addresses might be linked. It's only happening on meeting requests, and not normal messages. It seems that she was probably the recipient of meeting requests for him also, in the event that he was unable to accept/deny the meetings in time. Again, I have looked through her AD account, as well as his, and I can't seem to see where the two are linked. I've also logged into his mailbox, and looked at the settings that I can't see in AD, and I still can't seem to find anything. Any ideas? Thanks.

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Hi !!

To work around this behavior, disable the Deliver messages to both forwarding address and mailbox option in the Active Directory Users and Computers snap-in. To do this, follow these steps:

1. Click Start, click Run, type dsa.msc, and then click OK.
2. Expand domain name, and then click Users.
3. Right-click the user account, and then click Properties.
4. Click the Exchange General tab, and then click Delivery Options.
5. Click to clear the Deliver messages to both forwarding address and mailbox check box, and then click OK.
6. Quit the Active Directory Users and Computers snap-in.

Another reason of this behaviour may be becauce of the delegation feature in Microsoft Outlook.

Delegation: A delegate is someone who is able to speak on your behalf. In Outlook setting up a delegate allows you to control the way a specified person can represent you. You can select someone who has the authority to accept meeting requests on your behalf or actually send out e-mail messages. This time saving feature can help you to delegate things with greater efficiency. Setting Delegates Up
1. From the Tools menu, selection Options.
2. Click on the Delegates tab.
3. Click on ADD.
4. Choose the person and click on Add.
5. Choose the appropriate settings in the Delegate Permissions window and click on OK.
It is strongly recommended that you select ?Automatically send a message to delegate summarizing these permissions? so that your delegate has a reference.
6. Click on OK

The above is the set up a delegate in Microsoft Outlook.

Check in with the CEO’s Outlook if a delegate have been set up for JP. Delete it.

Thats it!!

Let me know if it helped.


Nilesh Roy.

Discuss This Question: 4  Replies

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  • 0laf59
    Could be a rule set via the outlook client to forward any meeting requests
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  • MellyB
    Thanks for the tips; however, I've checked to make sure that JP isn't a delegate via the Outlook client, as well as made sure the setting for 'deliver messages to both forwarding and mailbox' is turned off. There's no forwarding address, JP isn't a delegate, on either the entire mailbox, nor the calendar or inbox individually. JP was listed in the 'permissions' list of users who have some access to his inbox, but I remved her from there. I sent a meeting request again this morning to the CEO, and still received a bounced message. I've looked at her account again, and it's been stripped bare of all permissions, group memeberships, etc. And STILL these messages are bouncing when sent to the CEO. ONLY meeting requests, not regular messages. Any other input as far as this goes? I'm sure it's one little setting somewhere that I'm just not seeing. Thanks for everyone's help.
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  • Serendipity
    When you removed JP's permissions, did you do it directly on the mailbox folders, or did you use Tools, Options, Delegates tab, as Nileshroy recommended. It's possible to remove a name from permissions on all folders, including the top level Outlook Today, but have the name still show up on the Delegates tab in Options. This allows someone to be able to send mail on behalf of you, but gives them no permission to any of your mailbox folders. The Delegates tab also has a checkbox for "send meeting requests only to my delegates." On the individual delegate's Permissions window there is also a check box for "Delegate receives copies of meeting-related messages sent to me." We had a similar problem with non-delivery notices for someone who was a legitimate delegate, but it turned out the executive had an entry for the delegate in his Contacts, with the wrong e-mail address. The Contacts is checked before the Global Addressbook.
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  • MellyB
    Hi Everyone, Finally got this thing resolved. In response to the latest post, I had deleted JP as a delegate in the correct location that you are referencing. What I did wrong, as you'll see in the Q article below, is that I did them out of turn. I must have deleted permissions on a folder first, then deleted her as a delegate. Once done like that, the permissions aren't removed server side. Thanks for everyones assistance, and here's the link to the article that got me back on track again, for future reference.;en-us;312433 You can also look under Q312433 Thanks!
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