Once again, please clarify the actual Exchange version, there is no exchange 2005, and the help you need will be quite different depending on if this is Exchange 2003 or Exchange 2007. Please provide details as to version number. That being said, if they are downloading to a personal folder POP3 setup in Outlook and not saving a copy on the server there will be nothing in OWA when they go look. Change the Outlook settings to save a copy of the email on the server. What version of Outlook are they using? Getting to this setting varies with the version.