Entrepreneur pro pr-1000 problems

15 pts.
Tags:
embroidery software
hello, my design is not showing up on my embroidery machine but, it is showing up on my USB. 


Software/Hardware used:
Entrepreneur pro pr-1000 5D
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  • Subhendu Sen
    Is the design format matched with your embroidery machine ? On USB it can be shown any file. Make sure that the matching file is properly recognized by your embroidery machine.
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  • ToddN2000
    I watched a YouTube video on using images from a USB. It does not seem to complex. It may be the machine does not recognize the USB. There could be some issues if the USB is a 3.0 and the machine port is a 2.0. IT could also be the image format is not compatible . The formats should be listed in the manual. IF you still have issues I'd contact Brother support.
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  • msalot77
    It's strange my other embroideries all appear in the USB. It's formatted for my embroidery machine. I'm doing the same exact thing I always do, I think it has something to do with the size of the design. It's bigger than I normally do. This one is for 14"X14" hoop. Any suggestions would be great.
    thank you
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  • ToddN2000
    From what I had read, a 14 x 14 image is the max, so you should be fine. I guess to test the theory you could try and scale to a 12 x 12 and see if it works. If it does, keep increasing until you find the breaking point and report the issue to Brother. There may be a fix or a software update that needs to be applied. 
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